Frequently Asked Questions

Any booking cancelled with more than 7 days notice will have no cancellation fees, no matter the reason for cancellation.

Bookings that are cancelled because of lockdowns affecting the guest or Chocolate Gannets are entirely refundable, no matter how late the announcement is made with respect to arrival date. 

All other bookings that are cancelled 7 days or less before check-in are not refundable. This also applies if the booking has to be cancelled because of a positive COVID result (or close contact requiring isolation) of anyone in the group.

There are domestic (and international) travel insurances that specifically cover cancellation costs due to COVID related events such as positive results or isolation. 

Websites like Booking.com, Expedia, Hotels.com etc are called Online Travel Agents (OTAs) and they charge us a commission for every booking that a guest makes through them. They also have binding contracts that do not allow us, the hotel, to charge a higher price on their platforms. This means that when people book through these OTAs we automatically lose a big chunk of our revenue that gets sent off overseas to a tech multinational. 
 
By booking direct, you are helping to keep more money in the local economy by supporting your local hotel. We also give direct bookings more advantages in terms of flexibility of check-in/outs if possible and other perks.

Chocolate Gannets has 2 Beachfront Villas and 2 Luxury Villas.

When you book a Villa, our booking software will automatically assign you the Villa that is available for your dates and that corresponds to the type of Villa you choose (Beachfront or Luxury). If you have a specific preference, please note it on the booking notes and we will do our best to accommodate your preference. If it’s not possible, we will certainly let you know and work out the best solution with you.

Chocolate Gannets is a 5-minute drive from Apollo Bay’s shops and restaurants. 

From Chocolate Gannets you can take a leisurely 30-40min walk on the beach into town. You can also join the pedestrian trail that starts right after Wild Dog Creek Bridge, this means you will need to walk about 200m on the Great Ocean Road before joining it.

Chocolate Gannets is just across the road from the beautiful beach. You need to cross some grass and sometimes (depending on season and rainfall) also cross the Wild Dog creek to get to the beach. The creek is in constant motion and its position changes. 

Check-in time is 3PM and check-out time is 11AM. The valuable time between check-outs and check-ins allows our team to prepare the villas to the highest cleaning standard for the arrival of our guests.

We try to accommodate as many early check-ins or late check-outs as possible but it really depends on our cleaning schedule and the state of the villas when the previous guests checkout. In peak season (school holidays, public holidays, etc) it is very hard to be able to provide personalised early/late arrivals/departures because of constant back to back bookings.