Frequently Asked Questions

Why do we, and other hotels, promote “Book Direct” deals and “price matching”? 

Websites like Booking.com, Expedia, Hotels.com etc are called Online Travel Agents (OTAs) and they charge us a commission for every booking that a guest makes through them. They also have binding contracts that do not allow us, the hotel, to charge a higher price on their platforms. This means that when people book through these OTAs we automatically lose a big chunk of our revenue that gets sent off overseas to a tech multinational. 
 
By booking direct, you are helping to keep more money in the local economy by supporting your local hotel. We also give direct bookings more advantages in terms of flexibility of check-in/outs if possible and other perks.

How many Villas are in Chocolate Gannets ?

Chocolate Gannets has 2 Seafront Villas and 2 Garden Villas.

How do I know which Villa I have booked?

When you book a Villa, our booking software will automatically assign you the Villa that is available for your dates and that corresponds to the type of Villa you choose (Seafront vs Garden). If you have a specific preference, please note it on the booking notes and we will do our best to accommodate your preference. If it’s not possible, we will certainly let you know and work out the best solution with you.

How far is Chocolate Gannets from restaurants and shops?

Chocolate Gannets is a 5-minute drive from Apollo Bay’s shops and restaurants. 

Can I walk into town?

From Chocolate Gannets you can take a leisurely 30-40min walk on the beach into town. You can also join the pedestrian trail that starts right after Wild Dog Creek Bridge, this means you will need to walk about 200m on the Great Ocean Road before joining it.

How do I access the beach from Chocolate Gannets?

Chocolate Gannets is just across the road from the beautiful beach. You need to cross some grass and sometimes (depending on season and rainfall) also cross the Wild Dog creek to get to the beach. The creek is in constant motion and its position changes. 

What time is check-in and check-out?

Check-in time is 3PM and check-out time is 11AM. The valuable time between check-outs and check-ins allows our team to prepare the villas to the highest cleaning standard for the arrival of our guests.

Can I have an early check-in or late check-out?

We try to accommodate as many early check-ins or late check-outs as possible but it really depends on our cleaning schedule and the state of the villas when the previous guests checkout. In peak season (school holidays, public holidays, etc) it is very hard to be able to provide personalised early/late arrivals/departures because of constant back to back bookings.

What is your cancellation policy regarding COVID?

If there are any Official Travel Restrictions that do not allow you to travel to Chocolate Gannets, we refund everything if we’ve already received payment or just cancel the booking if we haven’t. This is no matter how short notice the cancellation due to COVID restrictions are.