Terms & Conditions

Chocolate Gannets is a self-catered accommodation with no reception desk. Please provide a valid phone number/ email address so that we can send you the access code of the Villa on the day you arrive.

Otherwise, please call us on +61 488 063 419 (Whatsapp available) or +61 1 300 500 139 on the day you arrive to receive your access code.

Check In time is 3.00pm and Check Out time is 11.00am.

For direct bookings (made through this website or via phone/email) we will do our best to accommodate early check-ins or late checkouts if requested, at no extra charge.

One free parking spot per villa.

Payment Policy

A credit card is needed to make a booking but it is not charged automatically. Our preferred method of payment is bank transfer and payment is required at least 7 days before checking in.  If you would like us to instead charge the credit card used to secure the booking that’s absolutely fine, too. Please advise us if you have done a bank transfer so that we don’t accidentally charge the credit card. 

Chocolate Gannets has decided not to apply credit card surcharge to bookings made directly with us. For bookings made through third party websites (Booking.com, Expedia, etc), credit surcharges apply.

Cancellations

Direct bookings cancelled more than 7 days prior to check-in date are entirely refundable. This only applies to direct bookings made through this website or by phone/email with Chocolate Gannets. Bookings made through third party websites (for example Booking.com, Expedia, etc) have stricter cancellation policies specific to each platform.

Bookings cancelled less than 7 days prior to check-in date are non-refundable. 

COVID-19 Cancellations

Bookings are entirely refundable (no matter how late) if cancelled due to a COVID lockdown preventing the guest from travelling to Chocolate Gannets or if the guest has been ordered into isolation/self-quarantine by DHHS.